WORKSHOPS & TRAINING
Hands-on sessions to solve problems, build capabilities, and transform how your team works. All workshops can be customized for your unique challenges.
Recommended participants
Workshop durations
Delivery options
Workshop Categories
Click on each category to see available workshops and what participants will learn.
Design Thinking & Innovation — 3 hours
In the first 2 hours of the workshop, participants will learn the basics of Human Centred Design (HCD) and the steps involved, as well as how HCD can drive innovation. They will also learn about the benefits and challenges they might face. In the last hour, they will take on a challenge to apply the things they have learned.
By the end of the workshop, participants will:
- ✓Learn about UX and understand what Design Thinking is and isn't
- ✓Know why Design Thinking is important and the proper way to implement it
- ✓Have a basic understanding of the steps involved
- ✓Practice using a generic challenge not specific to the organisation
Design Thinking & Innovation — 2 Days
This is an in-depth workshop that can be customized for a company/product specific problem. The workshop will include practical exercises for each step.
By the end of the workshop, participants will:
- ✓Learn how HCD can drive innovation
- ✓Understand the role of empathy and collaboration in human centred design
- ✓Know how to draft effective interview questions
- ✓Have hands-on practice on each step in the process
- ✓Know how to define a design problem & brainstorm solutions
- ✓Have built and tested tangible ideas through rapid prototyping
- ✓Be able to implement what they've learnt in their day to day
Intro to UX Research — 3 hours
This is an introductory workshop that focuses on what user research is, the types of research conducted, methodologies and methods and the basics of conducting user research.
By the end of the workshop, participants will:
- ✓What is user research and how does it fit into a company
- ✓Types of research (quant & qual, attitudinal & behavioural, generative & evaluative)
- ✓Common myths of user research
- ✓Methodologies and Methods
- ✓Research questions versus interview questions and how to craft them
Conducting UX Research — 1 day
This workshop covers how to choose the right methods, as well as the necessary skills required for conducting research properly, including rapport-building and listening. Participants will also learn how to analyse findings and communicate them.
By the end of the workshop, participants will:
- ✓Overview of methodologies and methods and how to choose which to use
- ✓Collaborating with stakeholders to define research goals
- ✓Crafting interview questions
- ✓Honing your listening and rapport building skills
- ✓Conducting research and what happens after
The Practice of UX Research — 2 days
Participants in this workshop will learn prep work that happens before research is actually conducted including collaborating with stakeholders, creating research plans, and learning to ask the right questions.
By the end of the workshop, participants will:
- ✓Understanding the value of discovery and research
- ✓Developing a research strategy
- ✓Involving stakeholders and understanding business goals
- ✓ResearchOps (planning, design, and participant recruitment)
- ✓Making sense of research data & outcomes
- ✓How to choose the right deliverables and properly share insights
AI Literacy for Teams — 3 hours
An introduction to AI concepts, capabilities, and practical applications for non-technical teams. Learn to work effectively with AI tools while understanding their limitations.
By the end of the workshop, participants will:
- ✓Understand what AI is and isn't
- ✓Know the different types of AI and their applications
- ✓Learn to evaluate AI tools for your work
- ✓Understand AI limitations and potential biases
- ✓Practice prompt engineering basics
Responsible AI Implementation — 1 day
For teams implementing AI solutions, this workshop covers ethical considerations, governance frameworks, and best practices for responsible AI deployment.
By the end of the workshop, participants will:
- ✓Understand AI ethics principles
- ✓Learn to identify and mitigate AI biases
- ✓Develop governance frameworks for AI use
- ✓Create guidelines for responsible AI in your organisation
- ✓Evaluate AI vendors and tools critically
Custom Workshops
Method-specific workshops are 3 hours long. They are practical and focus on specific methods including:
- Interviews & Focus Groups
- Diary Studies
- Ethnography
- Usability Testing
- Rapid Iterative Testing
- Participatory Design
There is also an option to design a custom workshop for your team and unique challenges.
Design Sprints
A structured brainstorm to help identify user and product insights which ultimately lead to product strategies/roadmaps and improved customer satisfaction.
Action steps from Sprints are broken down into key tasks for Engineering, Product and Marketing teams.
Enquire About Design SprintsOther Research Services
Beyond workshops, we offer hands-on research services to help improve your products.
Expert Usability Review
An expert usability review uses established globally accepted principles and heuristics to analyse the usability of products or services. You will get a report highlighting issues, rating them from minor to critical, with recommendations for improvements.
Usability Testing
Get your product in the hands of real users who fit your target audience. Watch users perform tasks on your product and hear direct feedback that can help you improve your product.
User Research
In-depth studies using qualitative and quantitative methods including diary studies, ethnographic research, competitive analysis, benchmarking, and more to answer your business questions.
Survey / Questionnaire Design
Work with experts to properly define research goals and craft questions that will help you find answers to your questions from customers and users.
Designing Your Business & Teams
Define your design or research process, build teams, and improve employee and customer experience through design thinking and design sprints.
Content Strategy & UX Writing
Ensure you have useful, usable content. Define your tone and voice, prioritize and organize content so it is easy for users to understand.
How It Works
Discovery Call
We discuss your goals, challenges, and desired outcomes.
Custom Design
We tailor the workshop to your specific context and needs.
Facilitation
We guide your team through an engaging, productive session.
Follow-up
We provide documentation and support for implementation.
Ready to transform your team?
Let's design a workshop that delivers real results for your organisation.
Get in Touch